Frequently Asked Questions

System

System Answers

When we release a new version of NAV-X Search, you will want to upgrade to that version. The upgrade does not happen automatically, unless your environment is upgraded to a new major release. This happens in the Spring and Fall of every year. Between those major upgrades, you will need to manually update your extensions.

To update your extensions, you can choose the Tell me what you want to do icon, enter Extensions, and then choose the related link. Alternatively, you can also select Setup & Extensions > Extensions from the Role Center. Then find the extension called Search by NAV-X and click on Show More Options, which is represented by the three dots in the upper right corner of the extension. Select Uninstall and follow the instructions.

Once you have uninstalled the extension, please make sure that you are again on the Extensions page and select Manage > Extension Marketplace. You then can enter NAV-X Search in the Search Microsoft AppSource box. Click on the Free Trial button and follow the prompts. You can monitor the status of the installation from Extensions by selecting Manage > Deployment Status.

You now have installed the latest version of the extension and can start taking advantage of the latest issue fixes and features.

My License Expiration Explained

You can find your license information on the About NAV-X page. To open this page, choose the Tell me what you want to do icon, enter About NAV-X, and then choose the related link to open the related page. On this page, you will see the different NAV-X apps that you have installed at the bottom under Our Installed Apps.

You will see the license type for each NAV-X app that is installed in your system. If your license type shows Trial, you are currently using our free trial. We provide everyone downloading and installing our apps on a Microsoft Dynamics 365 Business Central SaaS tenant a 30 day free trial. Once the trial is over, you will see that you are not licensed anymore. You will have to purchase a license for the app you wish to use to be able to use it.

If the license type shows Full, you have a valid license and can use the app. As all licenses are subscription licenses, the License Expiration Date shows the date one month from the date you purchased the product or renewed the subscription. If you are on a monthly subscription, you get charged monthly for the subscription and the expiration date advances. If you are on an annual subscription, you get charged on an annual basis, but the license expiration date still only shows a monthly expiration and gets automatically renewed.