Frequently Asked Questions
- An unknown error occurred communicating with the licensing server
- Unable to see National Accounts functionality
I want to update my version of NAV-X National Accounts
When we release a new version of NAV-X National Accounts, you will want to upgrade to that version. The upgrade does not happen automatically, unless your environment is upgraded to a new major release. This happens in the Spring and Fall of every year. Between those major upgrades, you will need to manually update your extensions.
To update your extensions, you can choose the icon, enter Extensions, and then choose the related link. Alternatively, you can also select Setup & Extensions > Extensions from the Role Center. Then find the extension called National Accounts by NAV-X and click on Show More Options, which is represented by the three dots in the upper right corner of the extension. Select Uninstall and follow the instructions.
Once you have uninstalled the extension, please make sure that you are again on the Extensions page and select Manage > Extension Marketplace. You then can enter NAV-X National Accounts in the Search Microsoft AppSource box. Click on the Free Trial button and follow the prompts. You can monitor the status of the installation from Extensions by selecting Manage > Deployment Status.
You now have installed the latest version of the extension and can start taking advantage of the latest issue fixes and features.
My License Expiration Explained
You can find your license information on the About NAV-X page. To open this page, choose the icon, enter About NAV-X, and then choose the related link to open the related page. On this page, you will see the different NAV-X apps that you have installed at the bottom under Our Installed Apps.
You will see the license type for each NAV-X app that is installed in your system. If your license type shows Trial, you are currently using our free trial. We provide everyone downloading and installing our apps on a Microsoft Dynamics 365 Business Central SaaS tenant a 30 day free trial. Once the trial is over, you will see that you are not licensed anymore. You will have to purchase a license for the app you wish to use to be able to use it.
If the license type shows Full, you have a valid license and can use the app. As all licenses are subscription licenses, the License Expiration Date shows the date one month from the date you purchased the product or renewed the subscription. If you are on a monthly subscription, you get charged monthly for the subscription and the expiration date advances. If you are on an annual subscription, you get charged on an annual basis, but the license expiration date still only shows a monthly expiration and gets automatically renewed.
An unknown error occurred communicating with the licensing server
From time to time our apps try to communicate with our licensing server to ensure that your subscription is still active. If this is not possible, you will receive an error message. There can be various reasons for this, however, the most common one is that the system does not allow the communication with our servers.
To rectify this, you can choose the icon, enter Extensions, and then choose the related link. Alternatively, you can also select Setup & Extensions > Extensions from the Role Center. Then find the extension called NAV-X Library by NAV-X and click on Show More Options, which is represented by the three dots in the upper right corner of the extension. Select Configure. In the page opened, please ensure that the field Allow HttpClient Requests is active.
Unable to see National Accounts functionality
There are various reasons why you cannot see the national accounts functionality or the national accounts setup wizard. We will go through the different reasons why you might be experiencing the issue:
- You don't have a license Choose the icon, enter About NAV-X, and then choose the related link to open the related page. On this page, you will see the different NAV-X apps that you have installed at the bottom under Our Installed Apps. Please validate that the License Type is set to Trial or Full and that the Expiration Date is in the future.
If this is not the case, select the NAV-X App in question and drop down next to Apps and then select the App Registration action to go through the registration of the product. Please ensure that you log out of Business Central and log back in. 2. You have a license, but the license information is not up to date If you have paid for the subscription, but your license information does not show up in the About NAV-X page, please choose the icon, enter About NAV-X, and then choose the related link to open the related page. Then select the action Reset License Information. If your license then shows up properly, please ensure that you log out and log back in again. 3. You do not have the correct permissions If you have the proper license and it shows up properly, please validate that your user has the proper permissions defined. Your user should either have the SUPER user role or the permissions provided with the app. Learn more about Permission Setups. 4. You have to sign out and sign back in If you make any changes to the license or the permissions, please ensure that you log out of Business Central and log back in. When logging in, your configuration is refreshed and should then enable the Application Area that is used to show or hide the various fields. If you have not enabled national accounts in the setup yet, you should now see a notification on the role center asking, if you want to start or complete the setup process. You can also select the Action Setup & Extensions > Assisted Setup and scroll down to the NAV-X group.
If you cannot see the setup wizard, please choose the icon, enter Application Area, and then choose the related link to open the related page. Please search for the application area called NAV-X National Accounts and validate that it has a check mark.
If you still have issues, please feel free to contact us